Support topics
Choose the closest topic.
The contact form is the main step. These topics only help route the request to the right support team.
More routing options
Fast answers for daily dealer work.
Wallet, rewards, training, Tire Finder, downloads, promotions, and rebate questions should stay close to the same dealer workspace.
- Dunlop Dollars + rewards
- Training credits
- Tire search and fitment
- Promotions + downloads
Keep rollups and linked locations clear.
Parent and sub-account support should surface relationship state, linked locations, shared balances, permissions, and missing dealer numbers.
- Sub-account linking
- Shared wallet visibility
- Permission review
- Rollup data checks
Route account visibility through territory support.
RSM requests need dealer mapping, state territory context, account visibility, and rep handoff details before escalation.
- Dealer mapping
- Territory routing
- Account changes
- Rep visibility
Operations needs queues, records, and ownership.
Super admins should move between dealer search, Tire Points review, Gravity Forms entries, notifications, users, and route ownership without losing context.
- Dealer lookup
- Tire Points review
- Notifications
- Users + roles
Quick help
Start with the closest support topic.
Request route
Dunlop Pro Dealer Support
General portal questions route to Dunlop Pro Dealer Support with the page context attached.
Dunlop support team - support@dunlopprodealer.comRebate Questions
Customer rebate, reloadable card deposit, lost card, and replacement card questions go through Trencent LLC support.
- Phone: 1-833-848-5768
- Email: support@trencent.com
- Use the cardholder support website listed with the issued card packet when available.
Ownership Change
Ownership changes should start with a new Pro Dealer application so the approval details stay clean.
- Include dealership name, current contact, new owner/contact, and dealer number if known.
Need to Update Your Information
Use territory support for address changes, account mapping, rep visibility, and dealer information updates.
- Include dealership name, dealer number, state, and the requested update.
- AR, CO, IA, KS, MO, MT, NE, NM, ND, OK, SD, TX, and WY requests route to Randy Shepherd.
Support map
More routing options.
Use these cards only when the quick paths do not cover the request.
Portal Support
General portal questions, page problems, account confusion, and requests that need a support owner.
Account + Login
Password resets, workspace access, role permissions, parent/sub-account visibility, and dealer account setup.
Rewards + Training
Dunlop Dollars, reward submission visibility, training completion, and credit or payout questions.
Tire Finder
Search by motorcycle, size, tire name, DUN number, distributor number, and product detail support.
Territory Routing
Dealer information updates, RSM routing, account ownership, and state-specific representative handoff.
Operations Console
Dealer search, Tire Points submissions, notifications, users and roles, dashboard updates, and service health.
Psst, already have an account?
Contact us
Send the dealer question or issue here. If you choose a topic, we will attach it to the request for faster routing.
Topic buttons update this route and preload the message so support starts with the right context.
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